Shipping policy
Shipping Policy
Thank you for shopping with LIWUNON. We are committed to providing reliable shipping and a smooth delivery experience for every customer.
Order Processing Time
All orders are typically processed within 1–3 business days after payment is successfully completed. Orders are not processed or shipped on weekends or holidays.
During peak seasons, promotions, or holidays, processing times may be slightly extended.
Shipping Time
Estimated delivery times vary depending on your location and shipping method selected at checkout.
United States
- Standard Shipping: 3–7 business days
International Shipping
Delivery times may vary by destination country and customs processing.
Estimated international delivery:
- 7–20 business days
Please note that international customers are responsible for any customs duties, taxes, or import fees required by their country.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may take up to 24–48 hours to appear after shipment.
Delayed or Lost Packages
While we work closely with our shipping partners to ensure timely delivery, delays may occasionally occur due to:
- Weather conditions
- Carrier delays
- Customs clearance
- High shipping volume
If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.
Incorrect Shipping Information
Please ensure your shipping address is accurate before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of:
- The product
- Packaging
- Shipping label
We will work quickly to resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact our support team:
We appreciate your trust and support. Thank you for choosing LIWUNON.