Return Policy
100% Satisfaction Guarantee
We want you to feel completely confident in your purchase. If for any reason you’re not satisfied with your Liwunon product, we’re here to make it right.
You may request a replacement or a full refund for eligible items—we’ll cover all shipping and processing fees.
How to Start a Return
Please contact us at support@liwunon.com with a brief description of the issue and any relevant proof (such as photos or videos).
Once confirmed, we will provide you with the return instructions and address.
Important: Returns sent without prior authorization may not be processed.
Return Guidelines
- Please use a trackable shipping method to ensure safe delivery
- Include your order number or proof of purchase in the package
- If a packing slip is not available, simply add a note with your return reason
Refunds
Refunds will be issued to your original payment method once your return is received and processed.
Please allow 1–2 billing cycles for the refund to appear on your statement, depending on your payment provider.