Privacy Policy
At LIWUNON, we exist to deliver on our mission of “positively impacting people’s lives, every day in every home. This includes doing everything possible to protect your privacy and secure your personal information”.
This Privacy Policy aims to inform you about how we collect, use, disclose and store information about you when you:
- access or use any of our websites, including product order transactions, downloading materials including product manuals and FAQs,
- use any of our products, services or applications in any manner,
- participate in a research survey or testing and register your products with us.
Who is responsible for your personal information?
LIWUNON are responsible for determining “why” and “how” your personal information is collected. To be able to deliver our services we also determine which approved organizations we share your personal information with. All these organizations are bound by an obligation to implement appropriate security measures and have specific contractual terms on “how” and “when” they are allowed to use your personal information on our behalf.
You can contact us by whatever method is best for you, including by email and post.
What personal information do we collect?
Some personal information could be considered sensitive, special, or protected. We do not routinely collect and use such information unless you chose to share where no other option is available, and always comply with the applicable privacy legislation to collect, protect, and use safely your personal information (in particular, by seeking your consent where required).
If you interact with us on social media, what you post on Facebook, LinkedIn, Instagram and Twitter, sometimes includes information that has been put online and is publicly available. We aim to anonymize personal information collected through these platforms, but it is not always possible and therefore we may collect your personal information. These online and social media sites are governed by the privacy notice of the company providing the feature, not by our Privacy Notice. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
We only collect information from third parties who have obtained your consent to share your information. This may include aggregated demographic information that provide insights into the relative affluence of households, from third party data providers who help us to give you a more relevant experience by enabling us to provide offers, and to give you more relevant services and advice.
Sharing and transferring personal information
We share your personal information with carefully selected service providers so they can provide services to you on our behalf to help us fulfill our contractual obligations, or who otherwise assist us in carrying out the purposes we describe in this Privacy Notice. We have contracts in place with these providers that stipulate they cannot do anything with your personal information without instruction from us and that they provide their service via secure methods.
Our service providers are:
- Logistics and Transport providers who deliver and collect products to and from your delivery/home address
- Customer Service Centre which provides support to our consumers regarding our products and services
- Payment Processing Providers to process your order payment
- Payment Service Providers such as Affirm that take end-to-end responsibility for your payment
- IT Service Providers who host and manage our systems, applications, and data storage
- Digital Marketing providers who invite you to share a review of our products or services after a purchase
- Debt collection agency should you breach the terms of your payment agreement
We will share your personal information if required to do so by law enforcement authorities or regulatory bodies that have asserted a lawful right to access such information, to our legal counsel, or as necessary to protect our property, interests, and rights.
In the event of a sale of all or substantially all our business or another similar transaction (such as a sale of a division or business unit), we may transfer or disclose your personal information to a purchaser or prospective purchaser, who may collect, use and disclose such information for the purposes of evaluating and/or effecting a proposed transaction or operating and managing the affairs of the acquired business, or for other purposes identified in the Notice
How do we protect your personal information?
We limit access to your personal information to approved operational business teams. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
Whilst we can take every precaution to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential.
Artificial Intelligence (AI)
LIWUNON recognises the potential of artificial intelligence (AI) to transform the way we work and improve the products and services we provide. We are committed to ensuring we use AI in a secure and responsible way, respecting privacy, confidentiality and your data protection rights. This commitment includes any AI used by third parties on our behalf.
Security of your personal information
We always do our best to keep your personal information safe. To achieve this, we take reasonable physical, technical and organizational steps to help prevent the loss, misuse, unauthorized access or alteration of your personal information. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
The information you submit via our website is encrypted and we store all electronic personal information on servers to the security standards appropriate to the risk. Whilst we can take precautions to protect your personal information, it is important that you keep your passwords, account details and other user information secure and confidential. Even though we have taken steps to help protect the personal information in our control, you should know that we cannot fully eliminate security risks associated with personal information.
No security measures can provide absolute protection. We cannot promise or warrant the security of any information you provide to us. We have procedures in place to deal with suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We will NEVER contact you and ask you to provide us with your password. Nor will we require it if you contact our customer services team by telephone, email or live chat. If someone asks you for this do NOT give them your password and please let us know this has happened.