Updated: January 1, 2023
When any purchase made directly from LIWUNON or its authorized retailers, online or through physical store specifically includes a 60-day money-back guarantee, products purchased pursuant to such offers may be returned within 60 days of receipt of the product for a full refund of the purchase price (not including any original processing and handling fees). LIWUNON will refund the purchase price, but not provide a product exchange. If you are not completely satisfied with your purchase, you may exercise the 60-day money back guarantee by following the instructions below:
How To Return An Item
- You must return the item within 60 days of receipt of the product along with the original receipt and a signed letter stating your full name, telephone number, address, and the reason for the return. Please contact our customer service center to request a pre-paid mailer for your return by email us at support@liwunon.com
- Ship your returned item to the address provided on your pre-paid mailer.
Return Exceptions
Merchandise that has been excessively worn, used, or altered will not be accepted for return or exchange. Merchandise showing malicious physical damage is not covered under this policy.
Unless otherwise stated, only standard shipping and handling charges are refundable. You shall bear extra expenses related to shipping charges on machines and/or parts.
Additionally, we will provide refund payments through PayPal for purchases made via PayPal. In the event that the PayPal account used to place the order has been closed or is unable to receive funds, we will issue a bank check and receipt of the refund may be delayed. Please contact our customer service representatives to obtain further PayPal refund assistance.
If you have any questions about our 60-day return policy, please call us at support@liwunon.com.
This policy is not to be confused with the manufacturer's warranty which continues even after this 60-day return policy expires.